FAQ

Orders & shipping

How long does delivery take?
We dispatch from our UK warehouse within 1 working day of you placing your order. Most UK orders arrive within 3-5 working days.

How much is shipping?
UK shipping is free on every order. There is no minimum spend.

Do you ship outside the UK?
No. We currently ship only within the United Kingdom.

Will I get a tracking number?
Yes. As soon as your order leaves our warehouse, we'll email you a tracking link. You can also check the status of any order from your account.

Can I change or cancel my order after placing it?
If you contact us within an hour of placing the order, we can usually amend or cancel it. After that, the order is with our warehouse and we can't change it — but you're still covered by our 14-day returns policy and 90-day guarantee.

Subscriptions

How do your subscriptions work?
You pick the supply size (1, 3, or 6 months) and we'll send you a fresh order at the same frequency. Subscription renewals are billed on your scheduled charge date and dispatched according to our shipping policy. You save 10-20% versus the one-time price depending on the product.

How do I skip, reschedule, or cancel my subscription?
You can manage everything yourself from your customer account on hairtogrow.com — skip a delivery, change the next charge date, swap products, or cancel. We'll also email you 3 days before each renewal so nothing is a surprise.

If you'd rather we handle it for you, email us at support@hairtogrow.com and we'll sort it within one working day.

Will I be charged extra for being on a subscription?
No. The subscription price is lower than the one-time price — the discount is shown on every product page next to the supply options.

What happens if my card expires?
If a renewal payment fails, Recharge may retry it automatically for up to 120 days from the original scheduled charge date and send payment-update reminders. You can update your payment method or manage future renewals from your subscription account. Contact us if you need help with an outstanding charge.

Returns & guarantee

What is your returns policy?

Two things sit on top of each other:

  1. 14-day statutory return. Tell us within 14 days of receiving your order if you wish to cancel, then return it within a further 14 days. See our Refund Policy for full conditions and your statutory rights.
  2. 90-day satisfaction guarantee. You can return a product within 90 days of receipt for a refund of its price, including opened and used products. This applies to one-off and subscription orders; the Refund Policy explains the conditions.

How do I start a return?
Email us at support@hairtogrow.com with your order number and we'll send you return instructions. We aim to respond within 1 working day.

Who pays for return shipping?

  • If the product is faulty or we shipped the wrong item, we cover return shipping.
  • For change-of-mind returns within 14 days, you cover return shipping.

When will I get my refund?
We issue refunds within 14 days of receiving the returned products or proof of return, whichever is sooner. Refunds go to the original payment method; your provider may need additional time to show the credit.

Products

How can I check ingredients and product suitability?
Check the label and instructions for the specific product. Contact us for ingredient information. If you have questions about pregnancy, allergies, medicines or a medical condition, ask a pharmacist or other qualified healthcare professional before use.

Where do your products come from?
Hair to Grow is an authorised UK reseller of Growplex products. We hold UK stock, ship from a UK warehouse, and provide UK customer support.

Account & payments

What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay. See our Payment Policy for the full breakdown.

Is my payment information secure?
Yes. Payments are processed by Shopify Payments (PCI-DSS Level 1) or PayPal — we never see or store your full card details.

Do I need an account to order?
No. You can check out as a guest. Creating an account makes it easier to track orders and manage subscriptions. To start a return, contact our support team.

Getting in touch

How do I contact you?

We aim to respond to all emails within 1 working day.